Exchange & Refund Policy

If you are not happy with your purchase, you are welcome to return it, unused and in its original packaging within seven (7) days for an exchange or refund.

Exchanges and Refunds are will be processed upon receipt of the item being returned.

In the instance of major faults, a full refund including shipping costs will be available on all products (including sale) as per Australian Consumer Law. 

We will happily exchange or refund faulty products within 14 days of purchase*

We check and review each item prior to shipping to ensure your receive your beautiful handmade product fuss free.  If you believe the item to be faulty you will need to contact When The North Wind Blows within the above mentioned time frame.   Unfortunately, should these timelines lapse, your purchase can not be exchanged or refunded.

NB*: As all of our products are handmade by Artisans from around the world please allow for discrepancies in stitching, small marks and signs of wear in the textile.  These are not considered as faults,  they are part of the charm of owning a handmade or vintage Artisan Product.

Please email us should you have any concerns or questions.

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